Coming over from the “Other Guys”

Great question - the answer depends on the contract and the time. You may want to wait until that contract expires and, if you purchased a phone with that carrier, you may want to check on outstanding costs tied to that to avoid termination fees and related device costs. However, if the early termination fee is less than the huge money and rewards that you’ll save and earn with Stack Mobile, you may want to pay off the balance of your phone so you can unlock it and bring it to Stack Mobile. In that case, the time to switch is right now! Also, our SIM and eSIMs can be activated for up to 45 days from purchase, so plan now and get on with switching when your current contract expires within 45 days.

To transfer your number from AT&T, you’ll need:

1. Your AT&T account number — this can be found on the top right corner of your bill or in your online account portal.

2. The address found on your current bill.

3. Your Number Transfer PIN (port-out PIN). There are several methods to obtain your port-out PIN.

   1. From your AT&T Phone:

      1. Dial *PORT and follow the prompts to get your Number Transfer PIN sent to you via text. You’ll need your account passcode to generate the Number Transfer PIN when calling.

   2. With the myAT&T app:

      1. Sign in to the myAT&T app, click More → Manage Profile → People & Permissions. Navigate to Transfer Phone Number → choose Request a New PIN.

   3. Online with myAT&T

      1. Go to your myAT&T account and click Profile → People & Permissions → Select Wireless. Navigate to Transfer Phone Number → choose Request a New PIN.

To transfer your number from Verizon, you’ll need:

1. Your Verizon account number — this can be found on the top right corner of your bill or in your online account portal. If you need extra assistance, you may contact Verizon at 800-837-4966.

2. The address found on your current bill.

3. Your Number Transfer PIN (port-out PIN). There are several methods to obtain your port-out PIN.

   1. From your Verizon Phone:

      1. Dial #PORT (#7678) and follow the prompts to get your Number Transfer PIN sent to you via text. You’ll need your account passcode to generate the Number Transfer PIN when calling.

   2. With the Verizon app:

      1. Sign in to the Verizon app, click More → Manage Profile → People & Permissions. Navigate to Transfer Phone Number → choose Request a New PIN.

   3. Online with Verizon

      1. Go to your Verizon account and click Profile → People & Permissions → Select Wireless. Navigate to Transfer Phone Number → choose Request a New PIN.

To transfer your number from T-Mobile, you’ll need:

1. Your T-Mobile account number — this can be found on the top right corner of your bill or in your online account portal.

2. The address found on your current bill.

3. Your Transfer PIN (port-out pin). There are a couple of methods to obtain your Transfer PIN. See below for more details:

   1. T-Mobile App:

      1. Login → Account → Profile Settings → Line Settings → Request a Transfer PIN

   2. T-Mobile.com:

      1. Login → My Account (or your name) → Profile → Line Settings → Request a Transfer PIN → Get a Transfer PIN